Promo Codes and Complimentary Tickets

Once you have created your tickets you can create promo codes to offer discounts to guests.

In this article we will review:

Creating Promo Codes

  1. Start by logging into Intellitix Cloud at my.crowdblink.com and clicking Events from the options on the left side of the page.
  2. On the events page, click on the event for which you want to create promo codes.
    • You can also get to the event by clicking on the three blue dots and clicking Edit.
  3. Click Promos from the top menu bar.
  4. From the Promos page, click Create New Code

  1. Enter the details for your new promo code:
    • Promo Code Name - How the promo code appears on guest’s receipts. This is NOT the code someone will enter to use a promo code when checking out.
    • Promo Code - The text a guest will enter to use the promo code. This code is also how it will appear on reports. Codes can only be alphanumeric, must be a minimum of 5 characters, and cannot exceed 14 characters.
      • This is the only field that is not able to be edited after the details are saved.
    • Discount Percentage - The percentage amount of the price of all eligible tickets that will be discounted when the promo code is used
      • The number entered in this field can have up to 2 decimal places.
      • Promo codes only apply to the ticket price and not fees or taxes, a code that discounts the tickets 100% will still make the user responsible for any fees or taxes configured for the ticket type. To get a 100% discount without fees, you must use the Comp checkbox. 
    • Expiry Date - The last date the promo code will be valid. The code will expire on 11:59 PM of the date set. This is determined by the time zone of the event set on the Event Details page. 
      • After an expiration date has passed the code will still appear as active in your promo codes list, but will not be able to be used. Expired codes can be confirmed by viewing the value in the Expiry date column.
    • Total Quantity - The total amount of tickets able to have this promo code applied. 
      • For example: if the total quantity is set to 10, then 10 tickets can be discounted using this code.
      • If you would like to set a different quantity available by ticket type, a different code will need to be made for each ticket type.
      • If the promo code inventory remaining is less than the amount of a particular ticket type in someone’s cart and they are trying to apply the code, the discount will only be applied to a ticket type if the quantity of tickets of that type are fewer than the remaining promo code inventory. 
        1. Example 1: There is one use of the code left, but a guest has two tickets of the same type in their cart. If they attempt to use the promo code, it will not be applied to any of the tickets in the cart. In this situation, they would need to reduce the quantity by 1 ticket, apply the promo code and check out. Then they could purchase the remaining ticket in a separate order.
        2. Example 2: There is one use of the code left, but a guest has two tickets in their cart, one Friday GA and one Saturday GA. The promo code is valid on both ticket types. If they attempt to use the promo code, it will be applied to only one of the tickets and the second ticket will remain full price.
    • Select Eligible Ticket Types - These can either be chosen from the dropdown of all created ticket types by clicking the arrow then clicking the ticket types you want, or can be applied to all ticket types by checking the box that says Select All.
      • If a guest uses the promo code but carts tickets not eligible for the code they will receive a warning on the order summary page.
  2. Once you’ve entered all your code details click Save.
  3. Once the code is successfully saved you will be taken back to the Promos page and see your new code listed
  4. You can see how many promo codes have been redeemed on the Promos page by code.

Note

Only one promo code can be applied to an order at a time. Promo codes will be sorted alphabetically by Code Name and then by Code.

To view promo code usage in reporting, please visit this article here

Promo Code statuses

You will see one of the following statuses on your Promo Codes list.

Active - A code that is active and can be used.

Expired - A code that has gone past the set Expiry Date. You can view the code and update the Expiry Date to make it Active again.

Disabled - A code that you have disabled, that can no longer be used unless you make it Active again.

Editing Promo Codes

Any of the details on a promo code can be adjusted, excluding the promo code itself. From here you can update the code’s name, percentage, expiry date, quantity, and status.

  1. Start by logging into Intellitix Cloud at my.crowdblink.com and clicking Events from the options on the left side of the page.
  2. On the events page, click on the event for which you want to edit the promo codes.
    • You can also get to the event by clicking on the three blue dots and clicking Edit.
  3. Click Promos from the top menu bar.
  4. From your list of existing promo codes scroll sideways on the code you want to edit until you can click on the View button.
  5. This will bring you back to the Code Details page where you can change any of the details you previously set up, excluding the Promo Code itself, then click Save when you are done making changes.

If you would like to disable the promo code just click where it says Active then click Save when you are done.

Warning

 

Cloud will not stop the total quantity from being edited below the current uses of the code. It’s important to verify how many uses have already occurred before lowering the total quantity value. This can also be used as a way to take a code offline if you want to stop its usage.

Creating Complimentary (Comp) Tickets

Complimentary tickets are available through the promo codes feature. This enables you to create a promo code that makes any of the tickets available on the sales widget and Intellitix App free (including all fees associated with the ticket). 

Note

  • Comp tickets can be used for both events with assigned seating and those without assigned seating.
  • The ticket confirmation email will show $0 in the payment details section and the attached PDF tickets will show that the tickets have a price of $0 (COMP).
  • Comp tickets will appear in reports with the status paid:free and the promo code column will indicate it is a comp with the text comp:[promo code]. For more details on how comps appear in reports view our reporting article here.

To create a complimentary ticket, you will need to follow the same steps as creating a promo code. The one key difference is instead of adding a Discount Percentage, you will need to click the Comp box. 

Once the code is successfully saved you will be taken back to the Promos page and see your new comp code listed as 100% (Comp).

You can click the View button at any time to make edits to the expiry date, uses available, code name, and discount. Edits may not be made to the promo code field. 

Using a Promo and Comp Code

Check out this help article for step-by-step instructions on how a guest can use a Promo or Comp Code while purchasing a ticket to an event.

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