Getting Help from Intellitix

Intellitix has a fully-stocked Help Center and Support platform that allows you to create an account so you can view the requests you have submitted, their status, and make updates to your requests.

From this article you can learn how to:

Help Center

Help is available 24/7 on demand through our Help Center library located here.

You can also access our Help Center any time from Intellitix Cloud by clicking Support in any of these three locations:

  1. On the main log-in page at my.crowdblink.com below where you enter your account information

  1. When logged in to your account below the left menu bar
  2. When logged in to your account, by clicking the avatar icon

Create your Intellitix Support account

  1. Start by going to our Help Center at crowdblink.zendesk.com
  2. Then click Sign in in the upper right corner
  3. You will have two options in the box that appears:
    • If you have never emailed or submitted a request to Intellitix, click Sign up
    • If you have emailed or submitted a request to Intellitix in the past, click Get a password

If you clicked Sign up 

  1. Enter your full name and your email then click Sign up
  2. You will receive a notification that a link has been sent to your email to set a new password, click Close on the box to be back on the Intellitix Help Center
  3. Go to your email inbox and click the email from Intellitix with the subject line “Create a password for Intellitix Event Producer Support” once you open this email click the link to create your password

  1. From this new page enter your name and the password you would like to use then click Set password

  1. You will now be logged in to your account and can begin exploring the Help Center, by viewing your requests or submitting a new request

If you clicked Get a password

  1. On the next screen, enter the email address you have used to send us an email or support request then click Submit
  2. You will be sent a link to your email for setting your password

  1. Go to your email inbox and click the email from Intellitix with the subject line “Set a new Intellitix Event Producer Support password” once you open this email click the link to create your password

  1. From this new page enter your name and the password you would like to use then click Set password
  2. You will now be logged in to your account and can begin exploring the Help Center, by viewing your requests or submitting a new request

Viewing your requests

Once your account has been created, you can log in and view all previously submitted requests by clicking on your name in the upper right corner and then click My activities from the drop-down menu

Once you are in the My activities section you will be on the Requests tab and have multiple options for viewing your requests

  1. My requests - shows all requests that you have submitted
  2. Requests I’m CC’d on - shows all requests that you have been copied on by others
  3. Request ID - the ID number that was assigned to the request when submitted 
  4. Subject - a list of all your requests (or copied requests depending on which category you are in) with the subject of the email or form that was submitted. 
  5. Created - shows how long ago the request was initially submitted
  6. Last activity - shows when the last change was made to the request
  7. Status - the status the request is currently in
    • Open - Intellitix is working on the request
    • Awaiting your reply - waiting on a reply from the person that submitted the request
    • Solved - the request has been completed, if you feel this request still needs more work though you can respond and it will reopen the request
  8. Status filtering - allows you to filter all of your requests or the requests you are CC’d on by which status they are in

Viewing your request details

Once you have clicked the title of the request from the list of your requests or the requests you are CC’d on you can view the details of a request.

The subject of the request and body of the message will be displayed on the left. If you used the support form all the details entered will be displayed on the right side.

If you would like to add to the request you can do so by typing a new message in the Add to conversation section.

Intellitix Support will respond to and take action on all support requests within 2 business days. Once the issue is resolved, Intellitix will communicate the resolution to you via the email provided in the support form.

If additional follow-up communication is necessary, Intellitix will reach out to you via the email provided in the support form. 

I haven’t gotten a response yet from Intellitix, what should I do?

Intellitix Support will respond to support requests within 2 business days. You will receive a confirmation email after you initially contact us. Reply back to the confirmation email if you need to contact the support team before the resolution has been confirmed. 

Support is available Monday - Friday, 9 AM - 5 PM ET (excluding USA holidays). Any requests sent outside of those hours may be subject to a slight delay in response.

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