Setting up Ticket Scanning in Zones

Before you are able to scan tickets at your event, you must initialize the Zones, or Access Areas, within Intellitix Cloud. This will allow you to program which ticket types can enter your Access Areas.

In this article, we will review: 

Terms

To initialize the zones you will be creating your Access Areas and your Access Points.

Access Area - This is the area that you are scanning ticket holders into, often referred to as a Zone. For example, the area inside the main perimeter of the event is an access area.  

Internal Area - An access area can also have separate internal access areas that live inside of it. For example, you can add a VIP internal access area within the main access area. All ticket holders can access the main access area, but only VIP ticket holders can enter your VIP access area.

Access Point - This is the entry point for each access area. Every access area needs to have at least one access point to allow entry into it. Using the above main access area and VIP access area example, the main gate would be an access point to your main access area and the VIP entrance would be an access point to your VIP access area.

Initialize Zones

  1. Log into Intellitix Cloud and click Events to go to the Events Page. 
  2. Choose the event from your events list by either clicking the event’s name or clicking the three dots to the right of the event and choosing Edit.
  3. Click Zones from the menu across the top of the page.
  4. Once the Zones page loads, click the purple Initialize Zones button under Event Perimeters.

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Set up your main Access Area and Access Point

  1. After you click Initialize Zones your main Access Area and Access Point will appear.
  2. Name your main Access Area by clicking in the Access Area Name field and entering the desired name.
  3. To name your Access Point click in the Access Point Name field and enter the desired name
  4. Once your Access Area and Access Point have been named, if you have no more areas or points, you can click Confirm.

Managing ticket types that can enter Access Points and Access Areas

  1. When an Access Point is added ticket types will appear next to it in either the “Can Enter” or “Can NOT Enter” status
    • Tickets that can enter the Access Point will have their button filled in and will have a X in the right corner (as shown in purple)
    • Tickets that can NOT enter the Access Point will only have their button outlined and will have a plus sign in the right corner (as shown in green)

  1. To remove a ticket type from being able to enter an Access Point click the X in the right corner of a filled in button
    • When the ticket type has been successfully removed it will change from filled in to an outline with a plus sign
  2. To add a ticket type to an Access Point so it may enter click the plus sign in the right corner of the outlined button
  3. If you are done editing the ticket types that can enter your Access Points, you must click Confirm. If you have more changes to make you can continue on and wait to click Confirm until you are done with all of your Zones changes.

Add Internal Access Areas and their Access Points

  1. To add an Internal Area click Add Internal Area
  2. The new Internal Area will appear in a grey box under the main Access Area and its Access Points
  3.  You will need to add at least one Access Point to your Internal Area. Click the Add Access Point button that is within the same box as the Internal Access Area that was created.
    • You can confirm the new Access Point was added to the Internal Area because it will appear within the same box as that Internal Area.
  4. If you’re done editing your Zones you can click Confirm at the bottom of the page, if you have more changes to make you can continue making them and wait to click Confirm until all of your changes in Zones are complete

Rename your main Access Area or Access Points

Note

If you rename the access area and/or access points after you have scanned in event guests, the Access Control Detail Report will show the updated access area and/or access point name.

  1. Scroll down to the Access Area or Access Point you would like to change, and click in the name field box directly under it
  2. Update the text to your desired new name
  3. If you’re done editing your Zones you can click Confirm at the bottom of the page, if you have more changes to make you can continue making them and wait to click Confirm until all of your changes in Zones are complete

Removing Access Areas or Access Points

  1. You can remove an Access Area or Access Point at any time by clicking the grey circle with an X on the same line as the Access Area or Access Point
    • You must always have at least one Access Point per area in order to properly scan tickets into it.
  2. X’s for Access Points will be smaller and next to the QR code button for that Access Point. X’s for Access Areas will be larger and on the same line as the Access Area’s Name field
  3. If you’re done editing your Zones you can click Confirm at the bottom of the page, if you have more changes to make you can continue making them and wait to click Confirm until all of your changes in Zones are complete

Once your Zones, internal areas, and access points have been configured you are ready to begin scanning tickets. Check out this article for more information on how to scan tickets and Access Control resources.

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