Connecting your Merchant Account to Intellitix

In this article we will review: 

What is a Merchant Account

You will need to establish a merchant account to act as your bank account for all ticket and cashless payments. By establishing your own merchant account you directly receive the funds from each transaction.

You do not need to do this right away, however, you must have a merchant account set up in your Organization and attached to your event before you can put tickets on sale or sell products at your event. 

When a customer submits a ticketing order or purchases an item using cashless payments, the payment details are sent through payment gateways and/or channels to the customer’s issuing bank to confirm that the payment is approved. If approved the funds are issued right to your merchant account, and the approval message is sent back to Intellitix to let the users know the transaction was successful.

If not approved, no funds are collected and the message is sent back to Intellitix that it was not successful.

You can learn more about merchant accounts here

What merchant accounts can I use?

Intellitix is currently integrated with Stripe. To create an account with Stripe please visit their website.

This process typically takes between a few days to two weeks, depending on the service provider's application process and your financial records.

Once you are done creating your merchant account or if you already have a merchant account with Stripe, you can begin connecting your merchant account to Intellitix.

How to Connect your Merchant Account to Intellitix

If you have not created your merchant account yet with one of the Intellitix partners you will need to complete this first. 

  1. Login to your Intellitix Cloud at and click Financials on the left side of the page
  2. Click Create Merchant in the top right corner
  3. From the drop-down menu under “Merchant Type” choose Stripe then enter the Merchant Name and the Secret API key (starts with sk_) You can learn more about obtaining your Stripe Secret API key from their support article here.

The name you use in the Merchant Name field will be how it appears in the Integrations section of Cloud when assigning your account before your event goes on sale. This name will also appear on the ticket purchaser’s confirmation email, so make sure this is a name you’re OK with guests seeing.

  1. After all of your information has been added, click Create.
  2. Once the merchant has been successfully added you will see it listed under your merchant accounts list.
  3. You are now ready to begin preparing to put your event on sale!


You are able to use different merchant accounts for different events within your organization. They can all be added on this page at any time and can be assigned to an event once it is created.

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