Creating Tickets

Once you have created your event and updated your event page, you can begin adding tickets to it.

In this article we will cover:

Create tickets without assigned seating

This section will explain how to create tickets in an event that did not enable assigned seating when the event was created. If you did enable assigned seating when creating the event, please visit this article.

  1. Start by logging into Intellitix Cloud at my.crowdblink.com and clicking Events from the options on the left side of the page.
  2. On the events page, click on the event for which you want to create tickets.
    • You can also edit the event by clicking on the three blue dots and clicking Edit.
  3. Click Tickets on the top menu bar.
  4. You will then fill out the information about the ticket you want to create. Start by filling in the top box labeled Create New Ticket.
    • Enter the Ticket Name as you would like it displayed on the ticket sales widget and on the ticket. There is a 60-character limit (including spaces) for the ticket name. If you are offering different tickets for different days, it would be helpful to add the specific date the ticket is valid for to the Ticket Name field so it displays prominently on the PDF ticket.
    • Enter a short Ticket Description to be displayed on the ticket sales widget. There is a 512-character limit (including spaces) for the ticket description.
    • Enter the number of tickets you would like to make available in the Ticket Inventory. This can be changed at any time.
  5. Scroll down to the next section to set up your Ticket Pricing. Click Free or Paid Ticket.
    • If the ticket is paid, enter the Ticket Price in the box next to the Paid Ticket button. This will be your base price or the price that is displayed before fees are added.

  1. Then click + Add Fee. At least one fee must be added to each ticket type in order to include the Intellitix Fee of 2.9% per ticket (fees are calculated on the ticket price + fees). The fees you set up are added to each individual ticket.To continue adding your fees:
    • Enter the Fee Description, this will be the label that appears on the checkout page for guests.
    • Enter the Fee Value.  You do not need to enter a “$” because this is configured based on your selection of flat fee. 
    • If you want to add another fee, click + Add Fee.
    • If you have more than one fee, choose which fee you would like the Intellitix fees added to by clicking the radio button under Incl Fees on the line of that fee. At least one must be selected. The Intellitix fees (2.9% of ticket price + fees) will be added on top of whatever fee you set, so be sure to factor that into your fee structure. If the ticket is free, you will still need to enter a fee as “0” to be able to create the ticket. Intellitix fees are only added to paid tickets. If the ticket is free, you will still need to enter a fee as “0” to be able to create the ticket. Intellitix fees are only added to paid tickets. 

  1. Scroll down to the section labeled Ticket Sales Window to set up the date and time range this ticket type will be available to purchase.
    • Choose the Start Date and End Date for this ticket to be on sale from the calendar by clicking on their respective boxes.
    • Click the Start Time and End Time boxes and use the arrows that appear to choose your times for this ticket to be on sale and off sale.
    • The times are within the same timezone you previously established for the event.
  2. Scroll down to the section labeled Ticket Validity to set up the dates and times this ticket will be allowed to enter the event. 

Note

The dates and times set up here will appear on the PDF ticket and will determine what times tickets will be able to scan VALID into an event.

  • Choose the Start Date and End Date this ticket will be able to enter the event from the calendar by clicking on their respective boxes.
  • Use the arrows to choose the Start Time and End Time this ticket will be able to enter the event by clicking on their respective boxes.
  • You can enter any internal Notes about the ticket type at the bottom as well. These will not be displayed on the tickets, and will just be notes while editing this ticket.
  1. Once all of the information for this ticket has been entered, click Create Ticket in the top right corner.
  2. The button will change to “Validating” while the ticket is being created. Once it is created the button will change back to “Create Ticket” and you will have a blank Create New Ticket page. The ticket you just created now appears under the Configured Tickets section on the right side of the page.

  1. You can continue to add more tickets by following these steps again, or manage any existing tickets. You may also click the copy icon (second icon) to create a copy of an already configured ticket. Then you can proceed to make any necessary updates to any fields that require changes. This can help to save time if other ticket types have some of the same information.
  2. Before your tickets can go on sale, you will also need to configure your event’s tax rate, if you are charging tax separately. You can skip this step if not charging taxes separately and begin creating promo codes or preparing to go on sale.

Create tickets with assigned seating

Once you have created your event and updated your event page, you can begin adding tickets to it.

This section will explain how to create tickets in an event with assigned seating enabled when the event was created. If you did not enable assigned seating when creating the event please visit this article.

  1. Start by logging into Intellitix Cloud at my.crowdblink.com and clicking Events from the options on the left side of the page.
  2. On the events page, click on the event for which you want to create tickets.
    • You can also edit the event by clicking on the three blue dots and clicking Edit.
  3. Click Tickets on the top menu bar.
  4. You will then fill out the information about the ticket you want to create. Start by filling in the top box labeled Create New Ticket.
    • Enter the Ticket Name as you would like it displayed on the ticket sales widget and on the ticket. There is a 60-character limit (including spaces) for the ticket name. The Ticket Name will correspond to the categories you will use in the seat planner, so ensure to properly name each ticket type.
    • Enter a short Ticket Description to be displayed on the ticket sales widget. There is a 512-character limit (including spaces) for the ticket description.
    • You will not set inventory on this page. Inventory will be configured when you create your seating map.
  5. Scroll down to the next section to set up your Ticket Pricing.
    • Enter the Ticket Price in the box next to Price. This will be your base price, or the price that is displayed before fees are added.

  1. Then click + Add Fee. At least one fee must be added to each ticket type in order to include the Intellitix Fee of 2.9% per ticket (fees are calculated on the ticket price + fees). The fees you set up are added to each individual ticket. To continue adding your fees:
    • Choose Flat Fee from the Fee Type drop-down menu under fee type. 
    • Enter the Fee Description, this will be the label that appears on the checkout page for guests.
    • Enter the Fee Value. You do not need to enter a “$” because this is configured based on your selection of flat fee. 
    • If you want to add another fee, click + Add Fee.
    • If you have more than one fee, choose which fee you would like the Intellitix fees added to by clicking the radio button under Incl Fees on the line of that fee. At least one must be selected. The Intellitix fees (2.9% of ticket price + fees) will be added on top of whatever fee you set, so be sure to factor that into your fee structure.

Warning

Free tickets are unavailable when assigned seating is enabled. If you would like to offer free tickets, you will need to create an event without assigned seating enabled.

  1. Scroll down to the section labeled Ticket Sales Window to set up the date and time range this ticket type will be available to purchase.
    • Choose the Start Date and End Date for this ticket to be on sale from the calendar by clicking on their respective boxes.
    • Click the Start Time and End Time boxes and use the arrows that appear to choose your times for this ticket to be on sale and off sale.
    • The times are within the same timezone you previously established for the event.
  2. Scroll down to the section labeled Ticket Validity to set up the dates and times this ticket will be allowed to enter the event. The dates and times set up here will appear on the PDF ticket and will determine what times tickets will be able to scan VALID into an event.
    • Choose the Start Date and End Date this ticket will be able to enter the event from the calendar by clicking on their respective boxes.
    • Use the arrows to choose the Start Time and End Time this ticket will be able to enter the event by clicking on their respective boxes.
    • You can enter any internal Notes about the ticket type at the bottom as well. These will not be displayed on the tickets, and will just be notes while editing this ticket.
  3. Once all of the information for this ticket has been entered, click Create Ticket in the top right corner.
  4. The button will change to “Validating” while the ticket is being created. Once it is created the button will change back to “Create Ticket” and you will have a blank Create New Ticket page. The ticket you just created now appears under the Configured Tickets section on the right side of the page.

  1. You can continue to add more tickets by following these steps again, or manage any existing tickets. You may also click the copy icon (second icon) to create a copy of an already configured ticket. Then you can proceed to make any necessary updates to any fields that require changes. This can help to save time if other ticket types have some of the same information. Once you have added all your ticket types you can begin creating your seating map.
  2. Before your tickets can go on sale, you will also need to configure your event’s tax rate, if you are charging tax separately. You can skip this step if not charging taxes separately and begin creating promo codes or preparing to go on sale.

What is on an Intellitix ticket?

When someone purchases a ticket they are sent two emails. The first is their payment confirmation email, which outlines the amount they paid and the merchant account it was paid to. The second is their ticket email, which includes details about the event with their PDF tickets attached.

Note

If a comp promo code was used the user will only receive the ticket email, not the payment confirmation email since no payment was processed.

The PDF Tickets that are emailed to someone after they purchase include a combination of information from the event created in Intellitix Cloud and the guest's information. The numbered guide below outlines where the ticket information is generated from and/or what it is used for.

  1. The guest’s name as they entered it in the First Name and Last Name field when purchasing.
  2. The Order ID that was generated for the order when it was purchased.
  3. The date and time that the order was successfully purchased.
  4. The Event Title that was entered under Details
    • Where - The Venue Address (street, city, and state only) that was entered under Details
    • When - The Date entered under Details
    • Valid - The Date and Time entered on the specific ticket types (see number 5) Ticket Validity section
  5. The Ticket Name that was created for the specific ticket type that was purchased 
    • Price - the base price entered for the specific ticket type (excludes fees and taxes paid)
    • If a comp promo code was used to purchase the price will read as $0 COMP
    • If the ticket is for an assigned seating event this section will also contain the ticket’s section, row, and seat
  6. This is the ticket’s unique QR Code - which is what will be scanned at the entrance to enter the event
  7. This is the ticket’s unique ID - each individual ticket will have its own unique ID. Within one Order ID (see number 2) there can be multiple ticket IDs. This item is not scannable, but a unique identifier.
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