In this article we will cover:
- What payments appear in Adyen
- Viewing the transactions list in Adyen
- Search methods
- Transaction/order details
What payments appear in Adyen
All credit card transactions that are processed through Intellitix’s Cashless Point-of-Sale system will appear on the ITX payments system (Adyen). You can search for a specific transaction to gain additional insight about it.
These transaction types are:
- Card-present payments
- Credit or debit card top-ups
- RFID payments made with an attached payment method
Viewing the transactions list in Adyen
- Once logged into your Adyen account from the left side menu choose Transactions > then Payments
- The full list of transactions will appear for the merchant account or store you are viewing
- From here you can filter the list to narrow down a specific transaction you are looking for using filters, or you can search using any of the search methods below.
Search methods
There are a few ways in which you can narrow down the list or search for an order directly from the payments list:
- Filtering the transactions list
- Using the last 4 digits of the card that was used
- Using the Intellitix Order ID (recommended if available)
Filtering the transactions list
When you’re viewing the transactions list there are buttons across the top of the list, right under the search bar, that allow you to filter which payments you are looking at. Some of the most common are: amount, date range, and the merchant account or store the transaction was made at.
If you have additional information you would like to filter by, you can also click the More filters option and choose from the list of additional criteria.
As more filters are applied the list will get narrowed down further to provide only the payments that match the criteria selected.
You can either click the X next to a filter you added to remove it, or click the Reset all option to remove all filters and start over again.
When you are ready to look at a specific transaction, click the hyperlink under the PSP reference column. Then you can view the transaction/order details.
Using the last 4 digits of the card that was used
If you know the last 4 digits of the card that was used you can type them into the search bar at the top of the page. This will narrow the list down to only cards that match the last 4 digits provided.
Sometimes cards can have the same last four digits so if you are using this to search before clicking into an order it helps to confirm with the guest you are searching for the card type they used and the amount of one of the transactions to narrow down further.
When you are ready to look at a specific transaction, click the hyperlink under the PSP reference column. Then you can view the transaction/order details.
Using the Intellitix Order ID
If you have the Intellitix Order ID from the guest or in Cloud this can be searched directly in Adyen to take you right to the order you are looking for. How you search the order ID will differ depending on the transaction type.
For RFID attached payment method or top-up transitions - Insert the Cloud order ID in the search bar at the top of the page.
For Card-Present cashless payments - Insert “metadata:” before the order ID in the search bar then insert the order ID, without any spaces. For example: metadata:6oy8WiRVbkBYJPKvrvDM
Once you’ve searched the order ID only the order relating to this order ID will be in the list.
When you are ready to look at a specific transaction, click the hyperlink under the PSP reference column. Then you can view the transaction/order details.
Transaction/order details
Once you’ve clicked the link in the PSP reference column you will go to a new page with all of the payment’s details. There are a lot of details about the transaction on this page, but here are the ones we find most helpful.
Payment events
This outlines all of the actions taken on the transaction and when they were taken, and for what amount. This can be helpful when looking into an order that was refunded to see when it was purchased vs. refunded.
Card details
This is a good way to confirm that you are looking at the correct customer. It will contain additional information about who it was and what additional card details they may have entered.
Processing
This contains the authorization status. If you are looking into the order because it failed, the Acquirer Response line will tell you the failure reason. It is also typically a hyperlink that takes you to an article with additional explanations about the different codes if you need more information on a failed status.
Metadata - only for card present transactions
If the transaction was made using a card-present cashless method then this section will contain the order ID that can be used in Cloud to look up the order and take action.