An Admin Top-up involves adding funds to a guest's RFID wristband/card from Intellitix Cloud's Guest Support Tools to be used at an event. As an event producer, you might find several reasons to Top-up funds on an RFID wristband or card, such as providing a perk for your entertainment, staff, or volunteers.
Note
Admin Top-ups are non-refundable and can be added in increments of $100. Only Admin Intellitix users have the authority to perform Admin Top-ups; Support Intellitix Users do not have access to issue Admin Top-ups.
By default, all Intellitix RFID events will have a default Admin Top-up created. However, from your event Cashless configuration page, you can add additional Admin Top-up types. Custom Admin Top-up types are tracked in your Top-up report and can assist with post-event reconciliation.
Follow the below steps to learn how to create an Admin Top-up type:
- Log into Intellitix Cloud and click Events to go to the Events Page
- Choose the event from your events list by either clicking the event’s name or clicking the three dots to the right of the event and selecting Edit
- Click Cashless from the menu across the top of the page
- From the Cashless page, click the Add Custom Admin Top-up button
- Name the Admin Top-up. The Admin Top-up’s name will be populated in the Top-up report. It's important to create distinctive names for each Admin Top-up to facilitate accurate reconciliation. For more information on Intellitix Cloud’s Top-up report, visit this article.
On the right-hand side of a Custom Admin Top-up, you'll find a garbage can icon. If the Custom Admin Top-up hasn't been used, you can click the garbage can icon to delete it. However, if the Custom Admin Top-up has been used, deletion will be unavailable.
For step-by-step instructions on how to complete an Admin Top-up from Guest Support tools, visit this help article.