In this article, we will review,
Logging In
1. Tap Login.
2. Tap the QR code icon, then scan the login QR code.
3. Enter your information, then tap Finish.
Selling
1. The guest holds their wristband on the back of the POS device.
2. Tap the items you’d like to add to the cart. If you’d like to remove an item, tap on the item in the cart on the right-hand side.
3. Tap Next when the cart is built.
3. Turn the POS device to the guest and have them choose a tip amount.
4. Once the tipping method selection is complete, tap Proceed to Payment.
4. Tap Continue.
5. The guest holds their wristband on the back of the POS device.
5. Wait for the Order was Successful message.
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1. The guest holds their wristband on the back of the POS device. |
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2. Tap the items you’d like to add to the cart. If you’d like to remove an item, click Next, then tap on the item in the cart on the right-hand side. |
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3. Tap Next when the cart is built. |
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4. You will then be brought to the cart screen. This will show you all the items in your cart, subtotal, tax, and total. To remove an item, tap on the item in the cart.
If the cart of products is correct, tap Next. |
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5. Turn the POS device to the guest and have them choose a tip amount. |
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6. Once the tipping method selection is complete, tap Next and then Proceed to Payment. |
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7. Tap Continue. |
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8. The guest holds their wristband on the back of the POS device. |
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9. Wait for the Order was Successful message. |
Troubleshooting
| Insufficient Funds: The guest needs to either attach a payment method to their Intellitix Web account OR top-up their event balance. | |
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Order was Unsuccessful: Send the guest to Cashless Customer Service so the transaction can be investigated. If your POS device has more than two consecutive unsuccessful orders, please contact on-site support. |
Refunds
To process a refund for a guest, please complete and submit a Product Refund Form.
If there is an email address associated with the guest’s wristband, they will receive a confirmation email when the refund has been processed.
To issue a refund, complete a printed-out Product Refund Form and have the guest bring it to a customer service location at the event.
Support
Include your vendor name and location and TEXT Intellitix at: +1- 289-769-9784
For menu changes include the current menu item and what is changing or add/remove and the item info.
For technical support include vendor name, location, and a brief description of the issue.