This signage guide is intended to showcase the recommended on-site signage for an Intellitix Ticketing, Access Control, and/or Cashless event. Consideration of the guest’s journey and event-specific policies may require adjustments to the final signage plan.
Ultimately, guests should know how the technology benefits them, how it works, and what steps they need to take. A better understanding of the technology and journey will result in a greater life in overall on-site spending and fewer customer service issues and inquiries.
This article is broken down into:
- General signage recommendations
- QR code event signage recommendations
- RFID event signage recommendations
General Signage Recommendations
Large Tent or Table Signage
This will make it easier for guests to find customer service stations throughout the event if they need assistance.
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| Dimensions | Material | Text | On-site placement |
| 10’ W x 2.5’ H | Styrene or vinyl |
For ticketing: “Ticketing Customer Service” “Box Office” “Ticket > wristband swap” For access control: “Enter” & “Exit” “Wristband Scan Point” For cashless: “Cashless Customer Service” “Top-up station” |
Above their corresponding tent or station |
Lane Dividers
Labeling windows or lanes at box offices will help guests know where to go for the services they need and will avoid confusion if there are lines. Since customer service inquiries usually take longer than ticket sales it helps to have them separated and let guests know which line they should be in. For more information on staffing your box office visit our On-site Staffing Guide.
| Dimensions | Material | Text | On-site placement |
| 2.5’ W x 1’ H | Coroplast |
Sales Customer Service |
At box offices, above the window of the staff member performing each duty |
On-site Ticket Sales Mobile-only
These signs can be posted instead of having a box office or in conjunction with a box office to allow guests the option to purchase tickets without waiting in line. The sample copy below has a version for cashless events and events without cashless.
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| Dimensions | Material | Text | On-site placement |
| 3’ W x 3’ H | Coroplast | See Intellitix Sample Copy |
Approaching and near entrances At parking lots At Ticketing Customer Service stations |
Directional Signage
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| Dimensions | Material | Text | On-site placement |
| *Will vary depending on type of sign and message | Coroplast, vinyl | “______ this way” with arrows | Place these signs near entrances to direct patrons to Top-up Stations, Customer Service Stations, Box Offices, etc. |
QR Code Event Signage Recommendations
QR Code POS Guide
If your event is using Intellitix Cashless, these signs should be posted near vendors and cashless customer service stations to guide guests on preparing for and using cashless.
| Dimensions | Material | Text | On-site placement |
| 3’ W x 3’ H | Coroplast | See Intellitix Sample Copy |
Near vendors At cashless customer service stations |
QR Code Cashless Refund Forms
To ensure vendors provide you with the necessary information to process a cashless refund, and guests receive a copy of their request we recommend providing forms to your vendors in their packets.
| Dimensions | Material | Text | On-site placement |
| 4 forms per 8.5” by 11” sheet of paper | Paper | See Intellitix Template |
One sheet per each vendor Extra copies at cashless customer service stations |
RFID Event Signage Recommendations
RFID POS Guide
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| Dimensions | Material | Text | On-site placement |
| W x H: 8” x 6.5” | Laminated card stock or coroplast |
“How to order:
All unspent funds will be refunded to you after the event, less a $X refund processing fee. Visit the festival website for details.” |
Beside all POS terminals at vendor stations and at Cashless Customer Service stations |
Top-up Currency Conversion Chart
*Only needed if your festival currency does not equal the dollar amount someone is adding.
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| Dimensions | Material | Text | On-site placement |
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W x H: 8” x 6.5” (table sign) W x H: 28” x 40” (poster) |
Laminated card stock (table sign) Coroplast (poster) |
“Currency Conversion Chart $1 USD/CAD = X Festival Dollar *list payment methods accepted* Refund policy: All unspent funds will be refunded to you after the event, less a $X refund processing fee. Visit the festival website for details.” |
At all Top-up Stations |
Top-up Terminal Signage
| Dimensions | Material | Text | On-site placement |
| W x H: 8” x 6.5” | Laminated card stock or coroplast |
“How to Top-up:
All unspent funds will be refunded to you after the event, less a $X refund processing fee. Visit the festival website for details.” |
Beside all Top-up terminals |
Registration & Top-up Takeaway
| Dimensions | Material | Text | On-site placement |
| W x H: 4” x 6” | Plain paper (or glossy higher quality paper), card stock | Template | Give to guests at Box Offices, Swap Locations, or Customer Service Stations |
RFID Refund Policy Sign
| Dimensions | Material | Text | On-site placement |
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W x H: 8” x 6.5” (table sign) W x H: 28” x 40” (poster) |
Laminated card stock (table sign) Coroplast (poster) |
“EVENT NAME Refund Policy All unspent funds will be refunded to you after the event, less a $X refund processing fee. Visit the festival website for details” |
Place at Top-up Stations and Customer Service Stations |
RFID Refund Policy Takeaway
| Dimensions | Material | Text | On-site placement |
| W x H: 3.5” x 2” (standard business card size) | Card Stock |
“EVENT NAME Refund Policy Credit & Debit Card – Leftover funds on your account, purchased online or on-site using a debit or credit card, will automatically be refunded back to your card within 10 business days after the end of the event. Cash – Leftover funds on your account, purchased on-site using cash, will require you to complete a Manual Refund Form in your cashless account page. The refund will be made within 10 business days after receiving the completed form. Manual Refund Forms must be completed by DATE. *All refunds are subject to a $X refund processing fee. Visit WEBSITE for more details.
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Distribute to guests at Top-up Stations or as they are leaving the event. |
RFID Rollback Forms
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| Dimensions | Material | Text | On-site placement |
| ¼ Page | Carbon copy paper/books | Given to the Vendor Coordinator to distribute to vendors |
“Tap Here” Stickers
These will be placed on the RFID readers plugged into all POS and Top-up devices to indicate where the guest taps their wristband. This is also a great sponsorship and branding opportunity to include sponsored logos on the sticker design.
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| Dimensions | Material | Text | On-site placement |
| W x H: 7 cm x 4 cm | Sticker (must be easy to remove post-event) | “Tap here” | All POS and Top-up Smart Readers |