Cashless Purchase Receipt Support

With Intellitix QR code cashless all guests will receive an emailed receipt with each purchase they make.

With Intellitix card-present purchaser guests will not receive and email, but can be sent one if their order is updated in Customers.

Cashless QR code purchase receipts

If a guest makes a cashless purchase using their QR Code they will receive an email confirming the payment went through, then shortly after a separate email with a receipt of the purchase. You can’t change the email address associated as when you sign up on the Intellitix App that email address becomes verified and verified email addresses cannot be changed. The solution is you can resend the email receipt. 

  1. Click on the Customers tab on the left side of Intellitix Cloud.
  2. Then enter in the full name, email address, or order ID into the search bar and select your event from the drop-down menu and click Search.

Note

Order IDs are case-sensitive. If using this method to search we recommend copying and pasting it directly from a report or email.

  1. All of the accounts that match the search criteria entered will appear, click on View next to the account that matches the order you are searching.
  2. This will take you to the guest's account and show all the purchases they have made, you will need to find the order you want to resend the email to and click Manage.
  3. This will bring up the details of the order, to resend the receipt click Resend Ticket PDF.

  1. Now the guest can go into their email and see their digital receipt for that specific order.

Card-present purchase receipts

If a guest makes a cashless purchase with a card and not a QR Code they will not receive an email of their receipt. However, you can add the email address a guest wants the receipt sent to and send them their receipt.

  1. Click on the Reports tab on the left side of Intellitix Cloud.
  2. Select your event and the date range that the order would’ve taken place in, then click Generate next to the Cashless Orders Detailed Report.
  3. Your report will start generating, once it has been generated click Download

  1. Open the file and find the Order ID that matches the description of the guest you are supporting.
  2. Click on the Customers tab on the left side of Intellitix Cloud.
  3. Then enter in the order ID into the search bar and select your event from the drop-down menu and click Search.
  4. The order will appear below, to bring up the details of the order click View.
  5. To add an email address to the order click Manage.
  6. This will provide the full breakdown of the order, click Update Email to add the guest’s email address.
  7. Once the guest’s email address has been added, click Submit.
  8. A box that says Updated email will appear at the top of the screen and now the guest’s email address will now show up in the Email box of the order details.

  1. The guest should now be able to see the receipt for that order in their inbox.

 

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